Showing results by narrator "Kevin Young" in All Categories

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

A 25-year-old backcountry wanderer, a man happiest exploring wild places with his dog, Dan Bigley woke up one midsummer morning to a day full of promise. Before it was over, after a stellar day of salmon fishing along Alaska’s Kenai and Russian rivers, a grizzly came tearing around a corner in the trail. Dan barely had time for “bear charging” to register before it had him on the ground, altering his life forever.

Brian and Deborah Charlesworth provide a clear and concise summary of the process of evolution by natural selection, and how natural selection gives rise to adaptations and eventually, over many generations, to new species. They introduce the central concepts of the field of evolutionary biology, as they have developed since Darwin and Wallace on the subject, over 140 years ago, and discuss some of the remaining questions regarding processes.

When Michael and Cheryl Morse slowly drifted apart amid an empty nest, her diagnosis of multiple sclerosis, his symptoms of PTSD, and the grief of losing their two beloved dogs put down on the same day three years prior, it became apparent their lives were in need of a little joy. Enter an energetic, white ball of fluff known as Mr. Wilson. Mr. Wilson's story begins in Arkansas, where he was left in a leaky, drafty barn for days.

America is a country built by thinkers on a foundation of ideas. Alongside classic works of philosophy and ethics, however, our presidents have been influenced by the books, movies, TV shows, viral videos, and social media sensations of their day. In What Jefferson Read, Ike Watched, and Obama Tweeted: 200 Years of Popular Culturen in the White House presidential scholar and former White House aide Tevi Troy combines research with witty observation to tell the story of how our presidents have been shaped by popular culture.

Casey Anderson, the host of National Geographic’s Expedition Grizzly, met a month-old bear cub in a wildlife preserve in 2002, whom he affectionately named Brutus. Little Brutus was destined to remain in captivity or, more likely, even euthanized due to overpopulation at the preserve. Anderson, already an expert in animal rescue and rehabilitation, just could not let that happen to Brutus, who looked like a "fuzzy Twinkie."

James Baldwin's groundbreaking novel with a new introduction. Giovanni's Room is set in the Paris of the 1950s, where a young American expatriate finds himself caught between his repressed desires and conventional morality. David has just proposed marriage to his American girlfriend, but while...

Combining the rigor that has established them as leaders in their respective fields along with a dose of good-natured humor, the Tellers ask listeners to take a fresh look at seven common sacred cows: the Holy Cow, the Expert Cow, the Selfish Cow, the Defective Cow, the Innocent Victim Cow, the One True Cow, and the Other Cow. This is not an audiobook that is "for" marriage or "for" divorce, but "for" the freedom to decide how to live most honestly and happily either as part of a couple or a single person.

One of the most prolific fly-fishing writers of the twentieth century, Roderick L. Haig-Brown continues his seasons” cycle with Fisherman’s Spring, a book that is as much about the deep philosophical aspects of fly fishing as it is about fly fishing itself. Readers will learn about the abundance of spring life in the streams of British Columbia while also being treated to Haig-Brown’s thoughtful musings and ideas about the rewards of fly fishing streams.

Emotions As Tools: A Self-Help Guide to Controlling Your Life Not Your Feelings is an easy-to-understand guide that helps you learn what feelings are, why you have them, how to identify them, and what they can do for you in your relationships and in your life. Anger, sadness, anxiety, fear, guilt, and shame are discussed. Your feelings are tools that you also don't need to control, but that you do need to learn how to use. Unfortunately, most men and women lack the training they need to get the most out of their emotions. This guide addresses that need.

Emma's life has been hell since she moved from sunny California to a remote Alaskan town. Abandoned by her father and living with the guilt of causing her mother's death, she makes a desperate dash for freedom from her abusive stepfather. But her planned escape leads to further captivity in a world beyond her imagination. Dragged across the tundra by an evil mountain man and his enormous black wolf, she learns that love can be found even in the most unexpected places.

Pride and Joy is both informative and highly practical, and a balanced answer to the extreme methods that too often dominate parenting debates. Few parenting books address the central issues of concern to today's parents while also offering parents as much day-to-day advice.

Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal best-selling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations.

Creating a Portfolio like Warren Buffett: A High Return Investment Strategy highlights actual trades author Jeeva Ramaswamy has successfully executed using principles established by investment guru Warren Buffet. Clearly explaining how Buffett's principles can be used to make specific investments the book, unlike other investment guides, also clearly explains how to apply Buffett's exit strategies as they pertain to holding or selling positions.  

A NEW YORK TIMES NOTABLE BOOK WINNER OF THE NATIONAL BOOK CRITICS CIRCLE AWARD FOR POETRY LONGLISTED FOR THE GRIFFIN POETRY PRIZE A New York Times Book Review Editors' Choice From the award-winning poet at the height of his career, a book of personal and American experiences...

Edited by the magazine’s poetry editor, Kevin Young, a celebratory selection from one hundred years of influential, entertaining, and taste-making verse in The New Yorker Seamus Heaney, Dorothy Parker, Louise Bogan, Louise Glück, Randall Jarrell, Langston Hughes, Derek Walcott, Sylvia Plath...

Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key. If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.

This is a book about physician burnout. It's also a book about physician engagement. Why? Because these two concepts are deeply connected. When physicians team up with the organizations they work for to pursue mutual goals, they are far less likely to burn out. And when organizations seek to prevent and treat physician burnout, they go a long way toward getting everyone, physicians included, working together to meet the same goals.

A decorated soldier. A pioneering scientist. A bestselling novelist. A beloved world leader. To remember a year is to remember those remarkable people the world lost, and to acknowledge their legacies. In 21 Lives, The Washington Post collects a selection of its most resonant obituaries from 2013 into one compilation.

Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.