The E-Factor

Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key.

If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.

Craig Deao has created a unique and progressive four-pronged model to help organizations solve the costly repercussions of disengagement. In The E-Factor, he shows how engagement cascades from the top: It starts with leaders, flows down to employees and clinicians, and finally reaches (and activates) patients. He then lays out a step-by-step strategy for engaging all four groups simultaneously.

Listeners will learn:

• Why engagement and satisfaction are not synonyms
• How to employ a wealth of rigorously tested evidence-based tools and tactics that boost engagement
• Critical lessons from companies in other industries that excel at engagement (including new healthcare competitors!) and how to apply them
• How to leverage technology and organizational design for a powerful patient-centric approach