Episodes

  • The guest who held the review hostage

    The guest who held the review hostage
    Jul 8 2026
    A spotless five-star stay turns into a ransom note: refund the cleaning fee, or the review reflects damage that never happened. How to refuse extortion, document it, and protect your rating.
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    5 mins
  • The guests who wouldn't leave

    The guests who wouldn't leave
    Jul 8 2026
    The cleaner opens the door for turnover and the last guests are still there - asleep, suitcases open, next arrival four hours out. The overstay nightmare, and how to enforce checkout without a standoff.
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    6 mins
  • The chargeback that beat the host

    The chargeback that beat the host
    Jul 8 2026
    A guest checks out, then files a chargeback claiming the booking never happened - and nearly wins. How the fraud works, the paper trail that beats it, and the cleaning-fee checklist that keeps you covered.
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    6 mins
  • The Quiet Couple Who Booked for Twelve

    The Quiet Couple Who Booked for Twelve
    Jul 1 2026
    The booking looked perfect: two guests, five stars, a polite note about a quiet weekend. By Saturday night it was a forty-person house party. But the failure wasn't the party — it was the screening. This episode walks one short-term-rental disaster back to four operator checks that make the unauthorized house party nearly impossible to book: screen the mismatch, cap the count, add a privacy-safe outdoor noise monitor, and put the no-party clause in the agreement.
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    5 mins