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Guest: Miles Gloetzner, Founder & Executive Director, Inhora Home for the Dying

Host: Jarvis T. Gray, The Quality Coaching Co.

Episode Highlights

• Introduction to Inhora Home for the Dying
  Miles shares the mission behind Albuquerque’s only nonprofit hospice home, providing 24-hour care at no cost to families. The home focuses on a community-powered, volunteer-driven approach, prioritizing both dignity and connection at the end of life 01:41.
• Origin Story & Motivation
  Despite having no significant end-of-life experiences prior, Miles felt an unexpected calling to create Inhora. He details how this inspiration emerged and the journey from concept to opening the home 05:29.
• Free-of-Charge Model
  The importance of removing the financial burden for families is discussed, with Miles explaining why dignity and quality care at end of life should not depend on ability to pay. He emphasizes the collective community effort that sustains their work 08:37.
• Lessons from the First Year
  Reflections on the self-discovery and leadership growth required to navigate Inhora’s first year. Miles touches on the challenges of transitioning from frontline caregiver to executive director and the critical role of mentorship and a strong board 11:51.
• Entrepreneurial Insights & Resilience
  The realities of being stretched thin, maintaining faith in the mission, and embracing the ups and downs of nonprofit leadership. Discussion includes the necessity of letting go, building a supportive team, and learning from setbacks 14:29.
• Fundraising Systems & Strategy Discussion
  The episode delves into the specifics of building sustainable revenue streams, with an in-depth exploration of donation sources, corporate sponsorships, grants, and recurring donor campaigns. Strategies for systematizing marketing, storytelling, and operational processes are brainstormed 21:43, 30:55.
• Building the Right Team
  Insights into hiring for mission-driven organizations, placing culture and heart above resume. The importance of clearly articulating values, creating intentional hiring processes, and delegating through standard operating procedures is highlighted 47:25.
• Vision for the Future
  Miles paints a powerful picture of expanding the Inhora model throughout New Mexico, changing the culture of dying from isolation to one of community and humanity 57:39.

Key Takeaways

• Community and dignity are central to compassionate end-of-life care.
• Nonprofit healthcare entrepreneurship demands personal growth, resilience, and a willingness to delegate.
• Sustainable impact requires systematizing fundraising, marketing, and operations.
• Heart-led hiring and team culture are non-negotiable in deeply human service.
• A clear vision can inspire community support and transform societal approaches to death and dying.

Resources Mentioned

• Omega Home Network: Community-powered home-based hospice care.
• Tips for building standard operating procedures (SOPs) and recurring donor campaigns.
• Creating client avatars for targeted fundraising and outreach strategy.

Connect with Inhora Home for the Dying

• Learn more or support: Inhora Home for the Dying website

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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Nancy Moonstar, author and psychologist, “A Man’s Guide to Intimacy”

Episode Highlights

Introduction

• Jarvis T. Gray welcomes listeners to the Health Biz Spotlight series, focusing on healthcare and wellness entrepreneurs. (00:00)
• Dr. Nancy Moonstar is introduced as an author and psychologist specializing in men's intimacy and connection.

Dr. Nancy Moonstar’s Path to Intimacy Coaching

• Five threads led to her current work, including:
  • Personal online dating experiences.
  • Early career questions from men about sexuality and masculinity.
  • Turning her continuing education focus toward men’s sexual health.
  • Learning about “stages” of intimacy from academic sources.
  • Work in the prison system with men grappling with intimacy and boundary issues.
• The Me Too movement galvanized her to act, aiding men to heal and improve relationships. (02:17)
• Dr. Nancy Moonstar shares her “five stages of intimacy” framework. (04:32)

The Impact of Dr. Nancy Moonstar’s Work

• Men who work with her experience:
  • Improved communication and connection with partners.
  • Acceptance and confidence regarding their intimate selves.
  • The courage to discuss sex and romance openly.
• Rituals—small, consistent actions—are key to fostering intimacy.
• Feedback from clients: Men feel understood, encouraged, and experience shifts in how women respond to them. (11:14)

Practical Tips for Men and Couples

• How men can open conversations about intimacy and romance.
• The power of rituals like shared meals, breathing together, and daily check-ins.
• The importance of introducing novelty and attentiveness to their partners. (14:03)

Business Growth & The Challenge of Selling Services

• Dr. Nancy Moonstar expresses discomfort and fear around “selling.”
• Jarvis T. Gray reframes selling as “invitation” to solve problems.
• Discussion of clinical confidence, positioning, and building a market-dominating proposition (ex: Domino’s 30-min pizza promise). (24:09)
• Suggestions for naming offers to highlight results, e.g. “Better Sex For Life Program.” (37:01)

Developing and Selling the Year-Long Couples Program

• Dr. Nancy Moonstar describes her immersive year-long, virtual couples coaching program.
  • Jumpstart weekend via Zoom.
  • Ongoing monthly coaching, email support, and emergency calls.
  • Tailored lessons addressing each couple’s unique pain points.
• Target client: Heterosexual couples (but applicable to all), especially men committed to meaningful personal growth and emotional presence.
• The importance of clarity, accountability, and supportive structure in relationship work. (29:13)

Business Best Practices & Lead Generation

• Key strategies:
  • Event marketing (webinars, summits) for lead generation.
  • Discovery/enrollment calls structured as exploration, clinical insight, recommendation, invitation.
  • Building detailed client avatars to refine messaging and offers.
• Time management tips: “Time To Think” and “Time To Measure” built into the daily schedule.
• Encouragement: Stay persistent for the sake of those who need the help, even if it’s just one man. (56:22)

Connect with Dr. Nancy Moonstar

• Website: amansguidetointimacy.com
• Free cheat sheet available on her website.
• Instagram: @amansguidetointimacy
• Book: “A Man’s Guide to Pleasuring His Partner: The Five Stages of Intimacy, from Conversation to Penetration” available on Amazon (search “all books” to bypass adult filters).
• Immersion program and contact options available via her website. (57:21)

Thank you for listening!
For show links, resources, and more from Jarvis T. Gray and Dr. Nancy Moonstar, see the episode description.

Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency

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Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.