Showing results by narrator "Janet Metzger" in All Categories

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. 

Frank Senko had always known how to have a good time. But after a job change forced Frank to begin a long car commute every day, his daughter Jen noticed changes in his personality and beliefs. Long hours on the road listening to talk radio commentators like Rush Limbaugh sucked her father into a suspicion-laden worldview dominated by conspiracy theories, fake news, and rants about the "coastal elite" and "libtards" trying to destroy America.

The greatest challenges facing humankind, according to Deirdre Nansen McCloskey, are poverty and tyranny, both of which hold people back. Arguing for a return to true liberal values, this engaging and accessible book develops, defends, and demonstrates how embracing the ideas first espoused by 18th-century philosophers like Locke, Smith, Voltaire, and Wollstonecraft is good for everyone. In McCloskey's view, liberalism leads to equality, but equality does not necessarily lead to liberalism - and the fixation of the left on inequality is counterproductive.

When she was 18, she joined the army to finance her nursing education. With less than six months of nursing experience, she was assigned to the 24th Evacuation Hospital in South Vietnam. True tales of the war that are by turns horrifying and humorous, told with an eye for detail, by a woman who was in the thick of it.

An intimate and evocative celebration of the life and legacy of music and political icon Sinéad O’Connor, featuring writers including Neko Case, Sinéad Gleeson, Rayne Fisher-Quann, Porochista Khakpour, and more. More than thirty years ago, Sinéad O’Connor shocked the world by tearing up a...

This “masterfully woven…literary home run” (New York Journal of Books) follows four women across generations, bound by a beautiful wedding veil and a connection to the famous Vanderbilt family from the New York Times bestselling author of the Peachtree Bluff series. Four women. One family...

 Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly. 

When Gracie MacDougal returns to Seagull Point, Virginia, seeking to reform her workaholic ways, she discovers more than relaxation. The picturesque town calls to her, as does the waterfront Victorian house she envisions as the perfect bed-and-breakfast. But one person stands between Gracie and her new goal...and he isn't budging.

Leading at a Distance provides executives with the necessary skills to successfully lead in the new virtual workplace, backed by the research and expertise of global leadership firm Spencer Stuart. Although working remotely is not new, the global pandemic has placed virtual work at the center of everyday life. And it has thrust workforce strategies to the core of business operations globally. As the shift toward large-scale virtual work continues to grow, leaders must understand how to build virtual-work environments that foster connected, engaged, and high-performing teams.

The HBR Guide to Collaborative Teams provides practical tips and advice to help you collaborate more effectively. Whether you're leading your own direct reports or building a talented group from disparate parts of your organization, you'll discover how to align others' goals and skills so you can solve problems as a team and deliver great results.

Did NASA really spend millions creating a pen that would write in space? Is chocolate poisonous to dogs? Does stress cause gray hair? These questions are a sample of the urban lore investigated in this audiobook, Fact or Fiction: Science Tackles 58 Popular Myths. Drawing from Scientific American’s “Fact or Fiction” and “Strange But True” columns, we’ve selected 58 of the most surprising, fascinating, useful, and just plain wacky topics confronted by our writers over the years.

Science fiction is a portal that opens doors onto futures too rich and strange to imagine. Fantasy takes us through doorways of magic and wonder. For more than a decade award-winning editor Jonathan Strahan has sifted through tens of thousands of stories to select the best, the most interesting, the most engaging science fiction and fantasy to thrill and delight readers. 

Traditional economics measures the ways in which we spend our income, but doesn't attribute worth to the crucial human interactions that give our lives meaning. Clair Brown, an economics professor at U.C. Berkeley and a practicing Buddhist, has developed a holistic model, one based on the notion that quality of life should be measured by more than national income. Brown advocates an approach to organizing the economy that embraces rather than skirts questions of values, sustainability, and equity.

Savannah was four years old when her twin sister, Georgia, went missing from their small Louisiana town, fracturing their family. Twenty-eight years later, Savannah convinces her estranged older sisters, Rayanne and Sue Ellen, to honor the pact they made as children and retrieve the time capsule they buried in their old backyard. But coming home means confronting old ghosts…and their stubborn grandmother, Meemaw.

Sondheim in Our Time and His offers a wide-ranging historical investigation of the landmark works and extraordinary career of Stephen Sondheim, a career which has spanned much of the history of American musical theater. Each author uncovers those aspects of biography, collaborative process, and contemporary context that impacted the creation and reception of Sondheim's musicals. In addition, several authors explore in detail how Sondheim's shows have been dramatically revised and adapted over time, bringing together his past with the present, thriving existence of his musicals.

While the idea of not working can be simultaneously wonderful and overwhelming, you can figure out what you want the end of your career and your retirement to look like before you submit your resignation. This book won't help you figure out whether or not you can afford to retire, but it will help you figure out what you'd like to do and who you'd like to be.

Valencia, a timid debt collector with crippling OCD, is afraid of many things, but the two that scare her most are flying and turning thirty-five. To confront those fears, Valencia’s therapist suggests that she fly somewhere - anywhere - before her upcoming birthday. And as Valencia begins a telephone romance with a man from New York, she suddenly has a destination in mind. There’s only one problem - he might not actually exist.

Applying to college can be competitive and complex. Admission Matters offers real-world expert advice for all students, whether you're aiming for an Ivy or the state school close to home. It also includes much needed guidance for students with special circumstances, including students with disabilities, international students, and transfer students. In addition, athletes, artists and performers, and homeschoolers will find valuable guidance as they plan for and apply to college. 

A year of HBR's essential thinking on tech—all in one place. Generative AI, Web3, neurotech, reusable rockets to power the space economy—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be...

Seattle attorney and media legal analyst Anne Bremner takes us inside some of the biggest cases of recent times and offers her expert insights and analysis as our legal system faces unprecedented forces fighting to tip the scales of justice their way. Justice in the Age of Judgement is Bremner’s unparalleled and unflinching look at the captivating cases tried on Twitter and TV, where the burden of proof and fundamental legal tenet of “innocent until proven guilty” is under assault from the court of public opinion.