Showing titles in Customer Service
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The Referable Client Experience
- A Proven Method to Generate Referrals Without Asking
- By: Stacey Brown Randall
- Narrated by: Stacey Brown Randall
- Length: 3 hrs and 25 mins
- Unabridged
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Overall0
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Performance0
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In The Referable Client Experience, author Stacey Brown Randall teaches you how to create an intentional client experience that generates the referrals you deserve. As a coach and consultant, Brown Randall has successfully shown business owners how to cultivate reliable, consistent referrals. Now, she brings her proven method to you. You do great work and are valuable to your clients. So why don’t they refer you? A hard truth: Doing great work does not equate to referrals.
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The Referable Client Experience
- A Proven Method to Generate Referrals Without Asking
- Narrated by: Stacey Brown Randall
- Length: 3 hrs and 25 mins
- Release date: 27-10-25
- Language: English
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£10.40 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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How To Win Customers And Keep Them For Life
- An Action-Ready Blueprint for Achieving the Winner's Edge!
- By: Michael Leboeuf Ph.D. Ph.D.
- Narrated by: Michael Leboeuf Ph.D. Ph.D.
- Length: 1 hr and 29 mins
- Abridged
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Overall4
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Performance2
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Story2
From Michael LeBoeuf, the bestselling author of Working Smart and the audio programs Working Smarter, Imagineering and The Perfect Business, comes How To Win Customers and Keep Them For Life -- the ultimate guide to building a successful business through customer satisfaction. The success of any...
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Awesome
- By Damilola A. on 29-08-19
Preview -
How To Win Customers And Keep Them For Life
- An Action-Ready Blueprint for Achieving the Winner's Edge!
- Narrated by: Michael Leboeuf Ph.D. Ph.D.
- Length: 1 hr and 29 mins
- Release date: 07-04-00
- Language: English
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£5.39 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Lean Customer Development
- Building Products Your Customers Will Buy
- By: Cindy Alvarez
- Narrated by: Chelsea Kwoka
- Length: 7 hrs and 23 mins
- Unabridged
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Overall7
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Performance5
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Story5
How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants. With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers behave, the problems they need to solve, and what frustrates and delights them
Preview -
Lean Customer Development
- Building Products Your Customers Will Buy
- Narrated by: Chelsea Kwoka
- Length: 7 hrs and 23 mins
- Release date: 05-02-21
- Language: English
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£12.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Referral of a Lifetime
- The Networking Systems that Produces Bottom Line Results…Every Day!
- By: Tim Templeton
- Narrated by: Michael Mish
- Length: 3 hrs and 36 mins
- Unabridged
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Overall13
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Performance10
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Story10
In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves.
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Excellent book
- By barryA on 25-01-15
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The Referral of a Lifetime
- The Networking Systems that Produces Bottom Line Results…Every Day!
- Narrated by: Michael Mish
- Length: 3 hrs and 36 mins
- Release date: 10-09-10
- Language: English
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£9.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Forever Transaction
- How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
- By: Robbie Kellman Baxter
- Narrated by: Caroline Miller
- Length: 6 hrs and 16 mins
- Unabridged
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Overall3
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Performance3
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Story3
Strategy consultant Robbie Kellman Baxter has been helping companies excel in this business environment for more than a decade. Now, in The Forever Transaction, she reveals all her secrets. Whatever industry you're in, Baxter provides the inspiration, tools, and insight you need to build and execute a business model that will leave your competition in the dust.
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The Forever Transaction
- How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
- Narrated by: Caroline Miller
- Length: 6 hrs and 16 mins
- Release date: 24-09-21
- Language: English
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£12.23 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- By: Robin Lent, Alain-Dominique Perrin, Genevieve Tour
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Unabridged
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Overall14
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Performance11
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Story11
Connect with affluent customers, create unique experiences through impeccable service, and close the sale.
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No too deep
- By customer on 17-06-25
Preview -
Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Release date: 20-07-20
- Language: English
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£9.51 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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Overall47
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Performance42
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Story40
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39...
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Golden nuggets
- By Mark on 24-11-24
Preview -
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Release date: 05-03-13
- Language: English
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£9.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Unabridged
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Overall5
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Performance4
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Story4
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
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The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Release date: 25-07-14
- Language: English
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£13.01 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Storyteller’s Advantage
- How Powerful Narratives Make Businesses Thrive
- By: Christina Farr
- Narrated by: Florence Howard
- Length: 8 hrs and 26 mins
- Unabridged
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Brought to you by Penguin. For decades, the business world has been content with leaders who drive profits and make strategic decisions. But in today's ultracompetitive world, that is simply not enough. The ability to tell a compelling story about your product or service is no longer just a...
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The Storyteller’s Advantage
- How Powerful Narratives Make Businesses Thrive
- Narrated by: Florence Howard
- Length: 8 hrs and 26 mins
- Release date: 25-09-25
- Language: English
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The Human Experience
- How to make life better for your customers and create a more successful organization
- By: John Sills
- Narrated by: Simon Shepherd
- Length: 6 hrs and 54 mins
- Unabridged
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Overall0
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In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company.
Preview -
The Human Experience
- How to make life better for your customers and create a more successful organization
- Narrated by: Simon Shepherd
- Length: 6 hrs and 54 mins
- Release date: 26-06-25
- Language: English
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£13.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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ChatGPT Bible
- 4 Powerful Books to Supercharge Your Earnings, Optimize Efficiency, and Unlock Your Potential Using AI and ChatGPT
- By: Max Codex
- Narrated by: Christian Nova
- Length: 11 hrs and 9 mins
- Unabridged
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Overall20
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Performance20
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Story20
Feel like AI is leaving you behind? The ChatGPT Bible is here to help. This comprehensive four-book collection shows how to leverage ChatGPT for productivity, income, and personal growth.
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Great for Entrepreneurs and Freelancers
- By Nicholas Clark on 13-02-25
Preview -
ChatGPT Bible
- 4 Powerful Books to Supercharge Your Earnings, Optimize Efficiency, and Unlock Your Potential Using AI and ChatGPT
- Narrated by: Christian Nova
- Length: 11 hrs and 9 mins
- Release date: 28-01-25
- Language: English
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£14.57 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Converted
- The Data-Driven Way to Win Customers' Hearts
- By: Neil Hoyne
- Narrated by: Neil Hoyne
- Length: 3 hrs and 19 mins
- Unabridged
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Overall8
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Performance7
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Story7
When the world’s biggest brands want to sharpen their digital marketing strategy, they call Neil Hoyne – Google’s Chief Measurement Strategist and Senior Fellow at the Wharton School. In his first book, he offers a simple, research-backed playbook that anyone can use to find their best...
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Great resource
- By René B. Færch on 17-10-22
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Converted
- The Data-Driven Way to Win Customers' Hearts
- Narrated by: Neil Hoyne
- Length: 3 hrs and 19 mins
- Release date: 22-02-22
- Language: English
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£9.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Charismatic Leader
- 21 Skills to Connect with People
- By: John C. Maxwell
- Narrated by: John C. Maxwell
- Length: 2 hrs and 49 mins
- Unabridged
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Overall2
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Performance1
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Story1
Experience the Power of Charismatic Leadership—Narrated by author John C. Maxwell! Is charisma essential for every leader? Absolutely. At its core, leadership is influence—nothing more, nothing less. And to influence others effectively, you must connect with them. In The Charismatic Leader...
Preview -
The Charismatic Leader
- 21 Skills to Connect with People
- Narrated by: John C. Maxwell
- Length: 2 hrs and 49 mins
- Release date: 18-03-25
- Language: English
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£10.05 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Power of Nice
- How to Conquer the Business World with Kindness
- By: Linda Kaplan Thaler, Robin Koval
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Unabridged
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Overall15
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Performance10
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Story10
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
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There is wisdom in the ages
- By GeorgeSavva on 06-02-24
Preview -
The Power of Nice
- How to Conquer the Business World with Kindness
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Release date: 24-07-07
- Language: English
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£8.22 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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A Mind for Sales
- Daily Habits and Practical Strategies for Sales Success
- By: Mark Hunter CSP
- Narrated by: Mark Hunter, Henry O. Arnold
- Length: 4 hrs and 52 mins
- Unabridged
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Overall13
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Performance10
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Story10
For salespeople feeling stressed and disappointed that their customers don’t want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success. The world of sales can be tough, so it’s easy to get discouraged when the rejections...
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Good for getting out of your head.
- By Sergios Ntorn Simos on 01-02-21
Preview -
A Mind for Sales
- Daily Habits and Practical Strategies for Sales Success
- Narrated by: Mark Hunter, Henry O. Arnold
- Length: 4 hrs and 52 mins
- Release date: 31-03-20
- Language: English
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£9.33 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Selling Above and Below the Line
- Convince the C-Suite. Win Over Management. Secure the Sale.
- By: William Miller
- Narrated by: Timothy Pabon
- Length: 7 hrs and 31 mins
- Unabridged
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Overall3
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Performance3
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Story3
Most salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve long-lasting success with a client will learn how to also appeal to top-level executives from an “above the line” perspective. Master sales...
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Selling Above and Below the Line
- Convince the C-Suite. Win Over Management. Secure the Sale.
- Narrated by: Timothy Pabon
- Length: 7 hrs and 31 mins
- Release date: 22-06-21
- Language: English
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£11.49 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Know What You're FOR
- A Growth Strategy for Work, An Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - introduction
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
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Overall6
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Performance6
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Story6
Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be known for? In Know What You're FOR, entrepreneur and thought leader Jeff Henderson makes it...
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Know What You're FOR
- A Growth Strategy for Work, An Even Better Strategy for Life
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Release date: 01-10-19
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Jobs To Be Done
- A Roadmap for Customer-Centered Innovation
- By: Stephen Wunker, David Farber, Jessica Wattman
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Unabridged
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Overall20
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Performance18
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Story18
Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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Doesn’t work well on audio
- By Gavin Morrice on 28-09-17
Preview -
Jobs To Be Done
- A Roadmap for Customer-Centered Innovation
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Release date: 07-11-16
- Language: English
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£10.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- By: Michael Levine
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Unabridged
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Overall2
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Performance2
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Story2
Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People). Once every few years a book comes along with an...
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Eye opening
- By Valdir Paiva on 27-07-21
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Release date: 11-05-21
- Language: English
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£12.92 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Be Kind
- A Radically Different Approach to Leadership
- By: Gui Costin, Morgan Holycross
- Narrated by: Patrick Tighe
- Length: 1 hr and 36 mins
- Unabridged
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Overall0
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Performance0
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Story0
In business, your most powerful tool isn’t a strategy, a spreadsheet, or a vision. It’s your words. The way you speak to your team shapes everything: your culture, your loyalty, the care your employees show one another, the way they treat your customers—even the quality of your product. In...
Preview -
Be Kind
- A Radically Different Approach to Leadership
- Narrated by: Patrick Tighe
- Length: 1 hr and 36 mins
- Release date: 25-03-26
- Language: English
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£7.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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