Showing titles in Customer Service
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
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Overall2
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Performance2
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Story2
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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The author's passion for customer service is contagious
- By Thomas Kennedy on 28-03-25
Preview -
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Release date: 02-10-20
- Language: English
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£10.59 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Dealing with Difficult People
- By: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Overall97
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Performance85
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Story84
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Couldn’t get past the first 15 minutes - awful narrator
- By C on 10-09-21
Preview -
Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release date: 28-05-19
- Language: English
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£10.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- By: David J. Lieberman
- Narrated by: Grover Gardner
- Length: 47 mins
- Unabridged
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Overall5
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Performance4
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Story4
We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?
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Sorry not Sorry
- By Dan Gui - The Director on 03-04-24
Preview -
Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Narrated by: Grover Gardner
- Length: 47 mins
- Release date: 10-12-13
- Language: English
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£4.80 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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ROI Reimagined: Redefining Business Success
- 11 Bold New Ways to Measure What Really Matters
- By: Martin Newman
- Narrated by: Martin Newman
- Length: 8 hrs and 7 mins
- Unabridged
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ROI Reimagined introduces 11 revolutionary ways to measure business success in the modern marketplace: Return on Inspiration – How well do you motivate your people? Return on Integrity – Do customers trust your brand? Return on Inclusion – Does your business reflect the world you serve? Return on Innovation – Are you evolving fast enough to stay relevant? And 7 more game-changing metrics that forward-thinking leaders are already using to outperform their competition. Why settle for measuring the past when you could be shaping the future?
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ROI Reimagined: Redefining Business Success
- 11 Bold New Ways to Measure What Really Matters
- Narrated by: Martin Newman
- Length: 8 hrs and 7 mins
- Release date: 03-11-25
- Language: English
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£13.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- By: Micah Solomon, Herve Humler - foreword
- Narrated by: Kevin T. Collins
- Length: 7 hrs and 10 mins
- Unabridged
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Overall0
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The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
Preview -
The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- Narrated by: Kevin T. Collins
- Length: 7 hrs and 10 mins
- Release date: 30-07-24
- Language: English
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£13.14 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Me, My Customer, and AI
- The New Rules of Entrepeneurship
- By: Henrik Werdelin, Nicholas Thorne
- Narrated by: Nicholas Thorne, Henrik Werdelin
- Length: 3 hrs and 40 mins
- Unabridged
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Overall1
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Performance0
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With artificial intelligence reshaping every business and industry today, who better to reimagine the rules of entrepreneurship than the very team who create groundbreaking companies, teach applied entrepreneurship at top universities, and empower founders with their Entrepreneur Residency program and Audos, the revolutionary AI cofounder for future entrepreneurs? Me, My Customer, and AI is both a roadmap and a rallying cry for the 60 percent of people in the US who have an idea for a new business.
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Me, My Customer, and AI
- The New Rules of Entrepeneurship
- Narrated by: Nicholas Thorne, Henrik Werdelin
- Length: 3 hrs and 40 mins
- Release date: 05-08-25
- Language: English
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£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Customer Data Platforms
- Use People Data to Transform the Future of Marketing Engagement
- By: Martin Kihn, Christopher B. O’Hara
- Narrated by: Sean Pratt
- Length: 9 hrs and 9 mins
- Unabridged
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Overall2
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Performance1
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Story1
Marketers are faced with a stark and challenging dilemma: Customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, customer data platforms have come to the fore. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP, so you can learn how to steer your firm toward the future of personalization.
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Customer Data Platforms
- Use People Data to Transform the Future of Marketing Engagement
- Narrated by: Sean Pratt
- Length: 9 hrs and 9 mins
- Release date: 11-05-21
- Language: English
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£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- By: Steve Radford
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Unabridged
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Overall1
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Performance1
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Story1
The essential handbook for frontline salespeople who want to improve, and the sales managers and leaders who want to help them.
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How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Release date: 25-11-25
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Fish! For Life
- By: Stephen C. Lundin PhD PhD, John Christensen, Harry Paul
- Narrated by: Kerin McCue, Sara Krieger
- Length: 2 hrs and 38 mins
- Unabridged
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Overall8
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Performance6
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Story6
There's a new FISH! in the pond! Here's a brilliant parable for everyone who wants to lead a fuller, happier life illions of business people have already used the bestselling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges...
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Might be better if you've read Fish! first.
- By Dan from Nuneaton on 29-09-23
Preview -
Fish! For Life
- Narrated by: Kerin McCue, Sara Krieger
- Length: 2 hrs and 38 mins
- Release date: 22-03-18
- Language: English
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£7.75 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- By: Tom McMakin, Doug Fletcher
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Unabridged
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Overall19
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Performance13
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Story14
How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the "product," you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job-not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or "behind" when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do.
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Nothing new and no nuggets
- By AmazonPurchaseReviews on 16-06-21
Preview -
How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Release date: 28-05-19
- Language: English
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£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The President's Club Mindset
- Inside the Winning Strategies of Tech's Most Successful Salespeople
- By: Bob Kocis
- Narrated by: Josh Davis
- Length: 4 hrs and 12 mins
- Unabridged
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Overall0
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Performance0
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In the high-stakes world of tech sales, consistent top performers are a rare breed. What separates the elite from the rest isn’t charm, luck, or even raw talent—it’s mindset. The President’s Club Mindset by Bob Kocis offers a definitive look at what it takes to become—and remain—a top sales professional in SaaS, enterprise, and B2B technology sectors. A multiple President’s Club winner turned global sales leader, Kocis brings more than thirty years of field-tested experience to bear.
Preview -
The President's Club Mindset
- Inside the Winning Strategies of Tech's Most Successful Salespeople
- Narrated by: Josh Davis
- Length: 4 hrs and 12 mins
- Release date: 16-01-26
- Language: English
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£11.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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How to Read People and Decode Human Behavior
- Improve Communication, Detect Lies, Read Body Language, Predict Behavior, Build Charisma, Analyze Minds, Influence Others & Master Emotional Intelligence
- By: Nathan Soren
- Narrated by: David Hill
- Length: 3 hrs and 33 mins
- Unabridged
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Overall1
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Performance1
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Story1
Imagine walking into any room and instantly picking up on the true feelings, intentions, and motivations of the people around you. If you’ve ever struggled to read social cues, decode mixed messages, or sense when someone’s being dishonest, you're not alone. But what if you could understand people deeply, connect effortlessly, and navigate any situation with clarity and confidence? This audiobook is your practical, step-by-step guide to mastering the hidden language of human behavior—so you can stop second-guessing and start reading people like a book.
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Learn to Understand People Without Words
- By Nathan on 09-11-25
Preview -
How to Read People and Decode Human Behavior
- Improve Communication, Detect Lies, Read Body Language, Predict Behavior, Build Charisma, Analyze Minds, Influence Others & Master Emotional Intelligence
- Narrated by: David Hill
- Length: 3 hrs and 33 mins
- Release date: 06-10-25
- Language: English
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£10.80 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Lean Customer Development
- Building Products Your Customers Will Buy
- By: Cindy Alvarez
- Narrated by: Chelsea Kwoka
- Length: 7 hrs and 23 mins
- Unabridged
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Overall7
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Performance5
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Story5
How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants. With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers behave, the problems they need to solve, and what frustrates and delights them
Preview -
Lean Customer Development
- Building Products Your Customers Will Buy
- Narrated by: Chelsea Kwoka
- Length: 7 hrs and 23 mins
- Release date: 05-02-21
- Language: English
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£12.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Salesforce Certified Platform Administrator Study Guide
- Launch and Elevate Your Salesforce Career
- By: Mike Wheeler
- Narrated by: Mike Chamberlain
- Length: 13 hrs and 10 mins
- Unabridged
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Overall0
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Performance0
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Whether you're just starting your Salesforce journey, planning a career shift, or simply curious about the world of cloud computing and customer relationship management (CRM), this practical book is the source you need. Packed with foundational knowledge and practical insights, the Salesforce Certified Administrator Study Guide helps you understand the cloud, CRM, and the entire Salesforce ecosystem.
Preview -
Salesforce Certified Platform Administrator Study Guide
- Launch and Elevate Your Salesforce Career
- Narrated by: Mike Chamberlain
- Length: 13 hrs and 10 mins
- Release date: 30-12-25
- Language: English
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£15.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Negotiation
- The Brian Tracy Success Library
- By: Brian Tracy
- Narrated by: Brian Tracy
- Length: 2 hrs and 1 min
- Unabridged
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Overall36
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Performance31
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Story31
Negotiation is an essential element of almost all of our interactions - personally and professionally. It’s part of how we establish relationships, work together, and arrive at solutions for our clients, our organizations, and ourselves. Simply put, those who don’t negotiate well risk falling victim to those who do. Throughout his career, success expert Brian Tracy has negotiated millions of dollars worth of contracts. Now, with this concise guide, you too can become a master negotiator.
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Fantastic and easy to understand
- By David Andrew on 31-05-15
Preview -
Negotiation
- The Brian Tracy Success Library
- Narrated by: Brian Tracy
- Length: 2 hrs and 1 min
- Release date: 04-10-13
- Language: English
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£8.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Excellence Dividend
- By: Tom Peters
- Narrated by: Tom Peters
- Length: 11 hrs and 36 mins
- Unabridged
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Overall20
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Performance15
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Story15
Tom Peters, the international best-selling author of In Search of Excellence, which has sold over one million copies, concludes his 15 definitive rules on professional excellence and why, today, they are more important than ever. The Excellence Dividend is a critical new book from one of today's leading visionaries in business. This year's winner of the Thinkers 50 Lifetime Achievement Award and the CEO Reads Lifetime Contribution to the Business Book Industry Award, Tom Peters is one of the world's most revered management gurus and global business thinkers.
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Great book, not the best format for audio
- By Daniel on 20-07-18
Preview -
The Excellence Dividend
- Narrated by: Tom Peters
- Length: 11 hrs and 36 mins
- Release date: 19-04-18
- Language: English
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£15.79 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Creating Superfans
- How to Turn Your Customers into Lifelong Advocates
- By: Brittany Hodak
- Narrated by: Brittany Hodak
- Length: 6 hrs and 7 mins
- Unabridged
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Overall2
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Performance2
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Story2
In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one.
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An Excellent Playlist of a Book
- By Shahidi Islam on 05-08-25
Preview -
Creating Superfans
- How to Turn Your Customers into Lifelong Advocates
- Narrated by: Brittany Hodak
- Length: 6 hrs and 7 mins
- Release date: 10-01-23
- Language: English
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£12.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Marketing
- By: Brian Tracy
- Narrated by: Brian Tracy
- Length: 2 hrs and 54 mins
- Unabridged
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Overall8
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Performance7
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Story7
The success of your business depends on the success of your marketing efforts. If you can identify what customers want, need, and can afford - and give it to them - you will achieve outstanding results.This indispensable guide contains 21 powerful marketing ideas you can use immediately.
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Great little book
- By Amazon Customer on 12-08-23
Preview -
Marketing
- Narrated by: Brian Tracy
- Length: 2 hrs and 54 mins
- Release date: 18-11-14
- Language: English
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£9.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- By: Jesse Cole
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Unabridged
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Overall2
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Performance2
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Story2
Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty.
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Not just a business book.
- By Suzyplums on 12-01-25
Preview -
Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Release date: 23-12-22
- Language: English
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£11.68 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- By: Robin Lent, Alain-Dominique Perrin, Genevieve Tour
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Unabridged
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Overall14
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Performance11
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Story11
Connect with affluent customers, create unique experiences through impeccable service, and close the sale.
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No too deep
- By customer on 17-06-25
Preview -
Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Release date: 20-07-20
- Language: English
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£9.51 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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