Showing titles in Mentoring & Coaching

Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first-unaware of a better alternative. So, when it comes to changing your organizational culture, carrots and sticks don't work!

You could decide to have G.R.E.A.T. processes. When you have those, these kind of problems perhaps don’t go away completely, but they can be dramatically reduced. Everyone can have an easier life, with less stress, wasted effort and better outcomes for employees, the business and its customers. So the big question you probably have is “well, how do we make that happen?”

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

One-on-one coaching can transform both your career and personal life. Whether you want to be successful at work, deepen your relationships with the people who matter most, or break free from unproductive patterns, working with a coach can help you create the future you've always wanted.

Positive organizational psychology, with its focus on the identification and development of strengths, is a natural ally to executive development and leadership coaching. However, this approach is only just beginning to come to the attention of organizations and consequently, the research base for strength-based coaching is in its early stages of development. Strength-Based Leadership Coaching in Organizations reviews strength-based approaches to positive leadership development and evaluates the evidence for their effectiveness, critically assesses their apparent distinctiveness and more.

Language is a powerful tool that can unite, engage, and move people to action. It’s all in what you choose to say, and how you say it. In this practical, accessible guide to having more powerful conversations, leading evidence-based coaching expert Haesun Moon offers a set of powerful words or phrases—one for every letter of the alphabet—to help you move others toward greater purpose and accomplishment.

There is no need to come up with your own questions or even spend hours trying to figure out the much-needed powerful questions that you need to ask your colleagues. This book has done all the heavy lifting for you. The book “555 Powerful Questions for Coaching, Mentoring, and Leading at Work” contains 555 powerful questions from actual situations that will help you unlock the potential of your teammates, improve their performance and empower them.

Fast Coaching introduces a super-quick and super-effective approach to personal growth for use in families, schools, sport, and business. Continue & Begin, the rapid results method described in Fast Coaching, is now used worldwide by thousands of professionals as their preferred fast-coaching technology. Continue & Begin achieves results in just a few minutes! Fast Coaching strengthens self-worth and busts through limiting belief patterns.

Perfect for managers, executives, directors, and other business leaders, Coaching Power is also a can't-miss resource for entrepreneurs and founders seeking a powerful new way to lead others through challenging circumstances.

Smart, competent, and capable people are rare and in high demand. Every organization-from commercial enterprises, healthcare, non-profit, sports, education, to the military-is in an outright battle to recruit and retain these bright and talented people. Fanatical Military Recruiting begins where the Recruiting and Retention colleges of the various branches of the military leave off. It is an advanced, master's level training resource designed specifically for the unique demands of Military Recruiting. 

Have you ever considered becoming a life coach? Well, maybe it's not as easy as you think! So, in order to assist you, this guide has been put together. You will learn everything needed for getting started. Many other aspects of life coaching will also be brought to light.

There are literally thousands of books on selling, coaching, and leadership, but what about the particulars of managing a sales force? Where are the frameworks, metrics, and best practices to help you succeed? Based on extensive research into how world-class companies measure and manage their sales forces, Cracking the Sales Management Code is the first operating manual for sales management. 

Are you looking to learn the core elements of coaching in order to help take your performance, and, where applicable, that of your team or others around you to the next level? Is your goal to coach in the areas of business, sport, personal development, or any other area of life? If so, this book will provide you with all the information you need!

This fully revised and updated third edition of 50 Top Tools for Coaching includes a greater emphasis on professional qualification and accreditation, enhanced tools on self-development and strategy, a brand-new addition of transactional analysis tools, and an increased amount of career coaching tools. The authors have also solicited feedback from readers to create a "readers' top tools" section and they provide real-life examples from coaches on how the tools in the book have helped them be more successful and serve their clients better.

Champion gymnast turned serial entrepreneur and investor Lisa Carmen Wang empowers women to break free of Good Girl Brainwashing—perfectionism, people-pleasing, permission-asking—to become their most authentic and powerful selves. “A woman steps into her full power not when she is finally...

Steve Jobs, Jeff Bezos, the school teacher next door who amassed a million-dollar fortune.... Did these people succeed because they were more motivated or because they were more disciplined? The answer to both questions is yes - but not in the ways you might think. Anyone can achieve extraordinary things. The secret is setting goals that test the very limits of your abilities. In Hard Goals, Mark Murphy, the acclaimed author of Hundred Percenters, explains the science behind getting from where you are to where you want to be in your career, business, and life.

Supercharge your effectiveness as a coach with this essential guide to reflective coaching. Coaching can create transformational results through the fundamental art of asking insightful questions... but how do you know which questions to ask? This audiobook introduces you to the MAGIC Coaching Methodology and provides you with an invaluable set of core questions to accompany you through the coaching process.

As the workforce ages and younger trainers and managers emerge, facilitation skills take on a new importance and, with the increased use of social networks, new facilitation skills are needed. Written by two facilitation gurus, this audiobook shows how to make any learning environment come alive. It outlines proven guidelines any trainer can use to unify groups, inspire creativity, and get audiences, teams, and colleagues to speak up, talk back, participate, and engage in meetings. 

Corporate trainers are tasked with an awesome responsibility - helping individuals develop the skills they need to advance their careers and boost their organizations' bottom lines. It's a challenging job, but What Great Trainers Do is here to help - providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction.

 A rising business star shares brilliant insights and shortcuts to help you thrive as an entrepreneur - even if you don't have any money to start.You don't need to be university educated, have money, be creative or even have an idea to get rich. You just need to be willing to break the rules. How to Be a Capitalist Without Any Capital will teach you how to be a modern opportunist.