Showing titles in Conflict Resolution & Mediation

Marcus Aurelius's timeless insights into human behaviour show that 2000 years on, not much has changed in the workplace and we could all do well if we focus on what we can control and worry less about things we can't. As head of the Roman empire, he encountered his fair share of difficult people, frustrating situations and political infighting. In Meditations, Marcus Aurelius encouraged us to accept other people's inevitable shortcomings, make the most of our short life, resist the temptations of fame and flattery and, when things get too much, take a cosmic perspective of our existence.

Terrorism and radicalization came to the forefront of news and politics in the US after the unforgettable attacks of September 11th, 2001. When George W. Bush famously asked "Why do they hate us?," the President echoed the confusion, anger and fear felt by millions of Americans, while also creating a politicized discourse that has come to characterize and obscure discussions of both phenomena in the media.

Every team has a manager.... But not every team is lucky enough to have a true leader. Get ready to break the mold! Did you know that 82 percent of employees would consider quitting their job because of a bad boss? And it isn’t just that you don’t want to be a bad boss…. You don’t want to be a boss at all – you want to be a leader.

If you’re like most people, you probably don’t like the idea of negotiation. It may bring up images of heated arguments or underhanded schemes. But by not taking this step, you’re missing out on better deals, better opportunities, and better outcomes for yourself and the people you care about. Negotiation is simply a focused discussion that aims to bridge differences and find a mutually beneficial outcome. And unlike what you see in the movies, negotiating doesn’t have to be an all-out war.

This audiobook will walk us through initial simple two party negotiations to multi-party negotiations, disputes, and mediation. These are basic principles taught in business school, in management seminars, and in leadership programs. Many of the principles are derived from countless books on the subject matter that were prolific in the 1980s and 1990s, and some as far back as the turn of the 20th century. You should be able to listen through this in one day, but make sure to bookmark the sections that you want to come back to, and come back to them often.

Manager 3.0 is the first-ever management guide for Millennials. They will master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions - while gaining insight into the four generations in the workplace and how they can successfully bring out the best in each. Packed with interviews and examples from companies like Zappos, Groupon, Southwest Airlines, and Google, Manager 3.0 will help these new managers enhance their unique talents while developing a leadership style all their own.

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of...

This book discusses how passive-aggressive behavior is rewarded. Techniques to ensure passive-aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction, and how to make sure you aren’t part of the problem. This discussion will cover three reasons why people behave passive-aggressively and help you learn how to respond professionally and effectively to the problem so that these individuals don’t wreak havoc in your workplace.

Psychological Manipulation explains how to get others to say ‘‘yes’’ to your plans, enhance your charisma and personal impact, get a pay rise, and artfully and masterfully persuade, influence and down-right manipulate anyone or anything that gets in your way. Learn universal laws and mental hacks that get the best results out of yourself and others, and how to maximize your power of presence in order to effortlessly dominate and lead situations and interactions toward more desired outcomes.

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. 

THE TOP SELLING FIRST-TIME MANAGER SERIES HAS SOLD OVER 500,000 COPIES Every manager must be prepared to face tough situations that management training never warned them about. This is the go-to resource for handling everything from a disruption in workflow to managing a hostile workplace, and...

This unique book can help you change your approach to negotiation by learning key strategies and techniques from actual cases. The Book of Real-World Negotiations shines a light on real-world negotiation examples and cases, rather than discussing hypothetical scenarios. It reveals what is possible through preparation, persistence, creativity, and taking a strategic approach to your negotiations.  

Attitude affects every facet of our lives - from the way we handle stress to how we communicate at work. The way we view difficulties and setbacks can make the difference between success and failure. Roger Fritz has devoted his career to helping people overcome obstacles and achieve their goals by changing their outlook on life.

Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.

Do you face gender bias, imposter syndrome, or the pressure of balancing career and personal life? You’re not alone. Many women encounter these challenges on their leadership path. But it doesn’t have to stay that way. Imagine leading with confidence and authenticity, on your terms. The Art of Leadership for Women is a practical guide to help you overcome barriers, harness your strengths, and lead with clarity and purpose.

Toxic workplaces can be bad for your mental and physical health, and they're one of the leading causes of employee turnover. Navigating a Toxic Workplace for Dummies explores what causes work environments to turn sour, and what you can do about it.

YOU WERE PROMOTED FOR YOUR EXPERTISE. BUT NOW YOU’RE BEING TESTED ON YOUR IMPACT. The skills that made you a great employee are not the same ones that will make you an exceptional leader. You’re caught in the squeeze—juggling demands from above with the need for inspiration from your team. What if you could transform that pressure into your greatest advantage?

Are you ready to master the art of office politics without sacrificing your values? How to Win at Office Politics Without Killing Someone by Alex Baker is your ultimate guide to thriving in the corporate world with grace and strategy.

Defuse any heated conflict by learning which of the five conflict styles you are and how to resolve even the most sensitive dispute with this must-read guide. The average American worker spends 156 hours a year engaged in the kind of moderate to intense workplace conflict that adversely impacts...

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.