Getting a complaint from a colleague is one of the most destabilising things that can happen to a high-achieving leader. Not because of the process, but because of what it makes you ask about yourself.

In this episode, I'm joined by Dr. Pallavi Bradshaw, Medical Director at the MPS, to talk about something that doesn't get named nearly enough: a complaint from a colleague isn't a patient or client complaint. It feels very different and can be devastating if our ingrained programming tells us that we have to please everyone all the time to feel good enough. And so unless you start to frame it differently, it will affect your next decision, and the one after that.

This conversation genuinely produced an a-ha moment for me. It may change how you carry the next time it happens.

We cover:

• Why colleague complaints feel categorically different - and why that makes complete sense
• The question underneath the complaint that drives so many decisions afterwards
• What Dr Bradshaw has learned about supporting doctors through formal grievances at the MPS
• How to stop a complaint from becoming something you carry permanently

This episode is for you if you're the person who had to have the conversation nobody else would. Who had to make the call that someone disagreed with. Who lies awake replaying a decision you had to make - and is still asking what it says about you.

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Dr Pallavi Bradshaw is Medical Director at the Medical Protection Society (MPS), supporting doctors navigating complaints, grievances, and the more challenging parts of medical leadership.

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Imposter syndrome is something we often don’t talk about openly, and the standard advice - build your confidence, reframe your thinking, remember your achievements – rarely addresses the real cause.

In this Quick Dip, Rachel shares a piece of feedback she received years ago that still stings and uses it to unpick what imposter syndrome really is: it’s not a confidence gap, it’s not a skills deficit, but something much more personal.

She talks about why working on your confidence alone will never be enough, what's actually driving that voice that says you're about to be found out, and the one thing that actually shifts it.

Key Takeaways

• Imposter syndrome isn't always about competence or confidence - it can be the system gaslighting you, impossible self-imposed standards, or just the very human experience of feeling not good enough.
• A 2025 meta-analysis found that 62% of healthcare professionals experience imposter syndrome - this is a profession-wide pattern, not a personal failing.
• What actually moves the needle is saying it out loud to someone who responds with empathy and recognition.

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If you constantly find yourself picking up tasks that nobody else will do, staying late to cover gaps, or slowly absorbing more and more without anyone asking you to - this episode is going to name exactly what's happening.

Occupational psychologist Leanne Elliott joins Rachel to unpack why over-responsibility isn't a personality flaw; it's what happens when you don’t have absolute clarity on what tasks are definitely part of your role – and, more crucially, what tasks aren’t.

They explore why conscientious professionals in under-resourced settings are most at risk, how the 'if I don't do it, who will?' question keeps people stuck, and what you can actually do this week to start auditing what belongs on your plate and what doesn't.

Key Takeaways

• Role clarity is a recognised psychosocial risk factor, and when it's absent, taking on extra work feels like the only option, even when it's pushing you towards burnout.
• A simple daily audit - writing down tasks that drained you, that weren't in your role, or that you did out of fear rather than responsibility – can give you the data to have important but calmer and less personal conversations with your team about your roles.
• Rest and recovery are not the same thing. Knowing your recovery activities and protecting time for them is a skill, not a luxury.

Resources Mentioned:

• The Twenty Questions: How do I know if I’m a workaholic?

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Mentioned in this episode:

Download Your Free Overwhelm SOS Guide
Discover the simple, step-by-step process you need to calm your mind, take control of your tasks, and get yourself out of overwhelm.

⭐️ Book Your FrogFest Ticket Now