Episodes

  • Accenture's Amal Benichou on new luxury and the unlock uncovered in the data.

    Accenture's Amal Benichou on new luxury and the unlock uncovered in the data.
    Jun 15 2026
    Episode title:Accenture's Amal Benichou on New Luxury, the Cans and Cannots, and What the Data Actually Shows Show notes: Luxury is under pressure. The dream is intact but the curtain came down. Customers can see the machinery, and they don't love what...
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    27 mins
  • Salesforce's Nitin Mangtani on Agentic Commerce, UCP, and the Future of AI Shopping

    Salesforce's Nitin Mangtani on Agentic Commerce, UCP, and the Future of AI Shopping
    May 28 2026
    alesforce is under pressure. The commerce landscape is shifting fast, agentic channels are rewriting how products get discovered and purchased, and platforms that don't adapt risk being left behind. Nitin Mangtani, SVP & GM of Salesforce Commerce Cloud...
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    31 mins
  • Memes, Collabs, and the Future of Brand Building

    Memes, Collabs, and the Future of Brand Building
    May 23 2026
    If your brand is sitting around waiting to just launch another product, you are already behind. With Toy executives running fashion companies like Richard Dickson, I wanted to sit with Teresa Stack Pearson who is a fashion executive who moved to the CM...
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    20 mins
  • Justin Honaman, AWS: The Agentic Commerce Roadmap for Retailers

    Justin Honaman, AWS: The Agentic Commerce Roadmap for Retailers
    May 20 2026
    What Just Happened | Justin Honaman, Global Head of Retail, Restaurants & Consumer Goods at AWS For retailers looking to get more of an understanding of Agentic Commerce, this discussion lays it out. AWS is quickly announcing new products and if you ar...
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    23 mins
  • Fashion as a Force for Good with Lisa Pisano, Chief Revenue Officer, Knitwell Group, and Heather Gruccio, EVP/Chief Merchandising Officer, Ann Taylor

    Fashion as a Force for Good with Lisa Pisano, Chief Revenue Officer, Knitwell Group, and Heather Gruccio, EVP/Chief Merchandising Officer, Ann Taylor
    May 18 2026
    What Just Happened | Episode Recap Christine Russo sits down with Lisa Pisano, Chief Revenue Officer at Knitwell Group, and Heather Gruccio, EVP/Chief Merchandising Officer at Ann Taylor, to talk about what a nearly two-decade partnership with nonprofi...
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    11 mins
  • Returns: The $850 Billion Market . Happy Returns' Juan Hernandez Campos sits with Christine Russo. Will AI solve this problem?

    Returns: The $850 Billion Market . Happy Returns' Juan Hernandez Campos sits with Christine Russo. Will AI solve this problem?
    Apr 15 2026
    What Just Happened | Episode Recap Christine Russo sits down with Juan Hernandez Campos, COO of Happy Returns, a UPS company, to dig into one of retail's most expensive and underappreciated problems: returns. The numbers alone are staggering, and Herna...
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    19 mins
  • Russo Gets Inside The Lead Summit with Sonal Gandhi, Chief Content Officer, The Lead

    Russo Gets Inside The Lead Summit with Sonal Gandhi, Chief Content Officer, The Lead
    Apr 15 2026
    What Just Happened | Episode Recap Christine Russo sits down with Sonal Gandhi, Chief Content Officer at The Lead, ahead of The Lead Summit this May. Gandhi gives a candid look at how she builds content for one of retail's most respected industry event...
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    11 mins
  • Christine Russo with Himanshu Jain of CommerceIQ

    Christine Russo with Himanshu Jain of CommerceIQ
    Apr 5 2026
    What Just Happened: Recorded at Shoptalk Spring 2026 In this episode of What Just Happened, recorded live at Shoptalk, host Christine Russo sits down with Himanshu Jain, Co-Founder and Head of Product at CommerceIQ. As retail becomes increasingly algor...
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    7 mins