Episodes

  • Balancing Security and Experience: Vonage on the Future of Digital Identity
    Jun 4 2026

    As fraud escalates and digital interactions grow more complex, businesses are under mounting pressure to verify who they're talking to — without making the experience harder for legitimate customers. Network-powered solutions are emerging as a powerful new layer in the digital trust toolkit, giving enterprises direct access to real-time mobile network intelligence to authenticate users, detect fraud signals, and streamline customer journeys — all invisibly, in the background.

    In this episode, Kunal Shukla, SVP & GM, Head of Networks APIs on behalf of Vonage — winner of The Fast Mode's inaugural Digital Identity Innovator award — joins the conversation to explore how network-powered solutions like the Vonage Identity Insights API are redefining what's possible in digital identity.


    Kunal also delves into:

    • How the team at Vonage feels about winning the inaugural Digital Identity Innovator award
    • Why digital identity has reached a critical inflection point now
    • What network APIs deliver and how do they offer a better approach to trust and authentication than traditional solutions
    • What makes the Vonage Identity Insights API unique, and how do features like SIM Swap detection and Subscriber Match deliver both security and better user experience
    • Real-world examples of how developers and enterprises are using the Identity Insights API
    Show More Show Less
    28 mins
  • Rebuilding Trust in Voice Communications with Network-Level Digital Identity
    May 29 2026

    Josh Whitehurst, Head of Product at First Orion discusses:

    • What’s driving the current “trust crisis” in voice communications, and how we got here
    • Why the industry is now moving beyond STIR/SHAKEN and what gaps remain
    • What end-to-end authentication means in practice for carriers and enterprises
    • How operators like T-Mobile, Deutsche Telekom, and Vodafone are approaching trusted communications differently today
    • How analytics, authentication, and branded identity work together to create trust
    • What results companies are seeing when they implement authenticated and branded calling
    • How important calling behavior - things like cadence, consent, and timing - is in maintaining trust
    • How trust will become a competitive differentiator for operators and enterprises over the next few years


    To learn more, visit www.firstorion.com

    Show More Show Less
    26 mins
  • Inside THOR Voice Al: Embedding Real-Time Intelligence into Telco Networks
    May 1 2026

    Martin Rückert, Chief AI Officer at Tallence, discusses:


    - Thor Voice AI as a network-native platform that embeds AI directly into telecom voice infrastructure without apps or middleware

    - How real-time AI enables live call understanding and responses through speech-to-text, intent recognition, and text-to-speech

    - How telcos can use voice AI to automate customer support, enable voice concierge services, and execute real-time tasks during calls

    - The importance of carrier-grade reliability, low latency, and operator-controlled deployment for large-scale rollout

    - The broader shift toward voice becoming a primary interface for AI-powered, intent-driven telecom services


    To learn more, visit www.tallence.com

    Show More Show Less
    24 mins
  • How ACT Fibernet's Award-Winning SmartWiFi is Revolutionizing Broadband with AI & GenAI
    Apr 14 2026

    In this podcast, Ravi Karthik, Chief Growth Officer of ACT Fibernet discusses:


    • The company's recent win at The Fast Mode Awards 2025 as AI & GenAI Pioneer
    • How the surge in connected devices post-pandemic is reshaping home Wi-Fi demands
    • How ACT’s AI-powered Smart Wi-Fi optimizes performance based on devices, usage, and home environments
    • The role of edge, collective, and behavioral AI in delivering continuous network improvements
    • How improved connectivity is reducing churn and driving upgrades while being offered to all customers


    To learn more, visit www.actcorp.in


    Show More Show Less
    16 mins
  • Knowledge Graphs: The Foundation for Autonomous Intent-Driven Telco Networks
    Apr 7 2026

    Martin Rückert, Chief AI Officer at Tallence discusses:


    1. The Tallence Knowledge Graph and its core components

    2. Operational challenges in today’s telco environments that the Knowledge Graph is designed to solve

    3. Telecom domains seeing immediate impact from the Knowledge Graph

    4. Key prerequisites for CSPs to successfully deploy and scale a Knowledge Graph

    5. How the Knowledge Graph acts as a foundation for AI, specifically in providing the context and explainability that AI systems need

    6. How Agentic AI capabilities interact with the Knowledge Graph to move from insight to action

    7. Examples where the combination of Knowledge Graph and Agentic AI is already enabling autonomous or semi-autonomous operations in live telco environments

    8. The future evolution of this architecture—combining Knowledge Graphs and Agentic AI—to support real-time, intent-driven networks and fully autonomous operations


    To learn more, visit www.tallence.com

    Show More Show Less
    30 mins
  • Navigating Trust and Security in the Age of AI-Driven Networks
    Apr 3 2026

    In this podcast, Pascal Menezes, CTO of Mplify, and Mick Moss, Senior Director of Product Management at TransUnion, discuss:


    - The challenges of agentic AI, including billions of autonomous agents making decisions, and the need for identity, authorization, and zero-trust policies

    - Why over 88% of individuals avoid answering calls from unknown numbers and how verified identities can rebuild trust in voice communications

    - How TransUnion’s trusted call solutions and industry standards like STIR/SHAKEN help authenticate enterprises and block fraudulent or spoofed calls

    - The importance of global standards and network APIs (e.g., Chimera) in securing AI workflows, messaging, and IoT communications

    - The vision of a fully connected, AI-driven ecosystem where secure identity and collaboration enable safe, seamless interactions across networks, devices, and applications


    To learn more, visit www.transunion.com.

    Show More Show Less
    24 mins
  • TransUnion Branded Call Display Wins Digital Identity Innovator Award
    Apr 3 2026

    In this podcast, Mick Moss, Senior Director of Product Management at TransUnion, discusses:


    - The company’s recent recognition at the Fast Mode Awards 2025 as Digital Identity Innovator

    - The journey behind TransUnion’s Branded Call Display (BCD) solution and its role in transforming how consumers perceive incoming calls

    - The growing challenge of spam and unanswered calls, and why establishing trust in voice communications is critical

    - How BCD enables verified business identity to be displayed seamlessly on mobile devices via carrier networks

    - Real-world impact, including improved answer rates, stronger customer engagement, and enhanced customer experience


    To learn more, visit www.transunion.com

    Show More Show Less
    15 mins
  • Redefining Telecom Customer Care with AI Digital Humans
    Mar 24 2026

    In this podcast, Tyler Merritt, Chief Technology Officer of UneeQ discusses:


    - The biggest gaps and challenges in today’s telecom customer service experience

    - What AI Digital Humans are, and how they can help address these challenges

    - How human employees can learn from interacting or training with AI Digital Humans


    To learn more, visit www.digitalhumans.com

    Show More Show Less
    43 mins