Leadership doesn’t come from a single role or moment. It’s shaped over time through experience, collaboration, and learning how different parts of the work fit together.

In this episode of SHIFT Work, host Josh Singh, Director of Human Resources, sits down with Theo Block, Director of Projects, to talk about how working across multiple roles has shaped Theo’s approach to teamwork and leadership. From understanding operations on the ground to leading complex project work, Theo shares what it takes to build trust, rely on subject matter expertise, and lead without ego.

The conversation explores the difference between leadership and management, why strong teams depend on respect for every role involved, and how creating space to learn from mistakes helps people grow.

This episode is for anyone interested in how effective leadership is built through real work, shared responsibility, and teams that know how to work together.

Subscribe for more episodes in the SHIFT Work series.

What changes when you stop trying to sell and start trying to understand the problem?

In this episode of SHIFT Work, host Josh Singh sits down with Craig Taylor, Director of Business Development, and Anthony Tucker, Director of Sales for the Deck Division, to talk about what focusing on customers actually looks like in day-to-day work.

They share the moments that reshaped how they approached sales, why listening matters more than talking, and how strong customer relationships are built through better questions and follow-through. From learning how a customer measures success to stepping in early to help avoid costly transportation issues, the conversation shows how trust grows when the focus stays on helping, not pitching.

If sales has ever felt transactional or forced, this episode offers a different way forward. Subscribe for more episodes of SHIFT Work.

People stay where they feel seen, supported, and given room to grow. In this episode of SHIFT Work, Josh sits down with Milton Block and Hillary Stratton to talk about the “I” in SHIFT: Invest in People. From onboarding and evolving career paths, to leading through uncertainty and supporting people through real life moments, this conversation looks at how culture is built through everyday decisions.