S2Ep1: When Repairing The Equipment Is Not Enough
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S2Ep1: When Repairing The Equipment Is Not Enough
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Service quality is not easy to measure. We interview Marshalette McTyson, who is the Quality & Training Coordinator at Ainsworth Inc., a major HVAC contractor in Toronto. What does it take to achieve customer satisfaction? How does a large HVAC company comply with all customer requirements? How much paperwork is too much? What professional development options do companies and HVAC workers have? Is COVID-19 effect on work protocols here to stay? These and many other questions are answered by Marshalette.
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