Most restaurants don’t fail because of bad food, they fail because of bad leadership, weak training, and inconsistent hospitality.

So in this exclusive interview, Restauranteur and Top Chef judge Janet Zuccarini sits down with Preston Lee to break down the secrets to leadership, hospitality, and training systems that helped her build one of the most respected restaurant groups.

From opening her very first restaurant with zero restaurant experience to building a 30+ year hospitality empire with packed restaurants across Toronto and Los Angeles, Janet shares the real reason great restaurants succeed: culture, systems, consistency, communication, and people. This conversation is packed with practical strategies and tactics for restaurant owners, managers, servers, and hospitality leaders who want to build stronger teams and create successful restaurants.

You'll learn how top hospitality brands create loyal employees and loyal customers. Janet also shares how her company built long-term retention, ongoing training systems, leadership pathways, and a hospitality culture that keeps staff for decades.

We dive deep into:
• How elite restaurants train staff for long-term success
• Why most restaurant training programs fail
• How to build stronger restaurant culture and staff buy-in
• The secret to creating loyal guests and repeat business
• How great restaurants handle mistakes and recover service
• How to develop leaders, trainers, and managers internally
• How top restaurants create memorable guest experiences
• The systems successful restaurant operators use every day

This episode is a masterclass for restaurant owners, hospitality professionals, managers, servers, bartenders, and entrepreneurs looking to level up their leadership, training, and customer experience.