Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Adding to library failed
Please try again
Follow podcast failed
Unfollow podcast failed
Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation
-
Narrated by:
-
By:
Summary
In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure.
See omnystudio.com/listener for privacy information.
adbl_web_anon_alc_button_suppression_c
No reviews yet