In this episode of Key In to Quality, Jodi Miller discusses Mayo Clinic’s Concierge Financial Navigation program. Designed to support people receiving complex, high-cost care, the program connects patients with trusted financial advocates who explain insurance coverage, resolve billing issues, address denials, and secure copay, grant, and premium assistance.

What began as a pilot for hematology and oncology patients has grown into a multidisciplinary program supporting thousands of patients across specialties, including transplant, gastroenterology, rheumatology, and dermatology. The program partners closely with providers, nurses, social work, and patient account services to identify patients at risk and intervene proactively.

Learn how to addressing financial concerns is an essential part of patient-centered care—and how helping patients navigate the cost of care can improve experience, trust, and healing.

Guest: Jodi Miller, Mayo Clinic Jodi Miller, M.H.A | LinkedIn

Here are some helpful financial support resources that physicians and care teams can share directly with patients:

Fundfinder.org Fund Finder | PAN Foundation

RXAssist.org RxAssist - Patient Assistance Programs

Mayoclinic.org (tile-grant programs) Copay and Grant Assistance Program - Mayo Clinic

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

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