What’s possible in the first few weeks of true transformation work? This episode answers that question with clarity—and proof.

In this episode of the Coleman Associates Innovation Podcast, Amanda sits down with a powerhouse frontline team from a rural clinic in North Carolina that is already seeing remarkable results through the DPI™ (Dramatic Performance Improvement) Collaborative. In just two months, this small but mighty team has:

• Reduced No-Show rates consistently for 7 straight weeks
• Increased productivity by 27% at the time this was recorded. Since then, the average increase is 33% from baseline.
• Decreased cycle times overall by over 25%

And they’re just getting started.

You’ll hear directly from the people doing the work every day—provider Ashley, nurse Maddie (Madison), PSR Vanessa, and Peer Support Specialist Hannah, alongside Coleman coach Gabriel DelMuro. Together, they share what it really takes to turn intention into action, and action into measurable results.

This episode pulls back the curtain on:

• What the early days of DPI™ actually look like on the ground
• The specific challenges this team faced—and how they pushed through them
• How aligning roles across the care team unlocks rapid improvement
• The unexpected wins that come from doing this work the right way

Most importantly, this conversation highlights a powerful truth: you don’t have to wait months—or years—to see meaningful change.

Whether you’re a frontline team member actively in DPI™ or a leader wondering what’s possible in your own organization—especially in rural settings—this episode offers both inspiration and practical takeaways you can act on immediately.

Host: Amanda Laramie

Guests: Ashley, Maddie, Vanessa, Hannah, and Coleman Coach, Gabriel DelMuro

Thanks for listening!

If you or someone you know should be interviewed for this show, send us an email.

Check us out on:
Facebook
Instagram
LinkedIn
Our Website
TikTok
Twitter
YouTube