Frontline workforce hiring is important: these are the workers who deliver services, care for patients, and deliver the food or products that we rely on every day. Yet as we look at benchmarks for hiring and retention we see massive variations across companies. In fact the highest-performing companies hire 5-times quicker than others, and also find higher quality candidates! (Speed actually improves your quality of hire…)

Nehal Nangia, our lead analyst studying frontline work, explains the complexities. And as you’ll hear from Josh Secrest from Paradox, there are massive business implications in time to hire.

Interestingly enough, well designed AI platforms for frontline hiring have a massive return on investment. As Nehal explains, frontline hiring is very complicated, and fewer than 25% of companies have figured this out. Lots of room for innovation and AI tools to help!

This podcast will open your eyes.

Additional Information

Powering the Frontline Workforce: How Frontline-First Companies Thrive

The Talent Acquisition Revolution: How AI is Transforming Recruiting

Why AI Is A Massive Job Creation Technology. Automated Integration. Findem. And Thank You.

Insights-First AI: Better and Explainable People Decisions

• (00:00:03) - Time to Hire and Quality of Hire
• (00:02:52) - The Longer Time to Hire
• (00:07:29) - Time to Hire: The Business Case
• (00:13:53) - How to Manage AI in Restaurants
• (00:16:42) - The $64,000 Question
• (00:18:54) - Is AI Affecting the Job Interview?
• (00:21:40) - The Future of Managers
• (00:24:46) - Management Technology: The Problem
• (00:26:10) - Frontline Workers: Flexibility Is Key
• (00:30:24) - Good Hires vs. Bad Hires
• (00:32:05) - Employee retention and break-even points
• (00:34:54) - Fooling around with React: Explained