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Fixed Ops Focus

Fixed Ops Focus

By: Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Episodes
  • Episode 46 - From the Service of Our Country to the Service Drive: A Conversation with Armen Mansouri

    Episode 46 - From the Service of Our Country to the Service Drive: A Conversation with Armen Mansouri
    May 28 2026
    Dave Rogers and Steve Shaw sit down with Armen Mansouri, Service Director at Porsche South Bay — and a U.S. military veteran whose service shaped the leader he is today. This episode is built around honoring Armen's service, exploring why veterans make exceptional dealership personnel, his 1% Rule for building an elite service department, the mentor who shaped him, and the leadership principles he carried from his time in uniform to the service drive.
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    32 mins
  • Episode 45 - Dave Rogers Just AMBUSHED Steve Shaw with ChatGPT — You Won't Believe What Happened

    Episode 45 - Dave Rogers Just AMBUSHED Steve Shaw with ChatGPT — You Won't Believe What Happened
    May 26 2026
    Episode 45 is the sequel — and the rematch — to Episode 42. This time the tables turn: Dave Rogers puts Steve Shaw head-to-head with ChatGPT. Dave skips the training questions and instead hits Steve with the real-world fixed operations scenarios from Steve's days running stores and consulting on service drives across the country. Steve has to take off his trainer hat, put his fixed ops director hat back on, and answer in the moment — no notes, no script. Then ChatGPT runs the same scenarios and the answers are compared side-by-side.
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    26 mins
  • Episode 44 - The $100K Career Nobody Tells High Schoolers About (And It's at Your Local Dealership)

    Episode 44 - The $100K Career Nobody Tells High Schoolers About (And It's at Your Local Dealership)
    May 21 2026
    Steve Shaw and Dave Rogers celebrate the career service advisor — the often-overlooked professional whose dedication keeps customers safe and dealerships profitable. This episode makes the case that a young person can build an above-average income, raise a family, and enjoy a meaningful life as a career service advisor — no four-year degree required.
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    30 mins
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