Welcome to Episode 89 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Kyle Wright.

Kyle is Head of Customer Experience at South Yorkshire Mayoral Combined Authority (SYMCA).

We hear him talk about his journey from frontline customer-facing roles into CX leadership; why understanding the real need behind a customer complaint is key to creating better experiences; and how public transport can use communication, personalisation and technology to make journeys easier for everyone.

Kyle also shares his thoughts on using AI to empower teams rather than replace the human touch; why frontline colleagues hold some of the most valuable customer insights; and how creating a strong CX culture through recognition, collaboration and listening can transform the way organisations serve their customers.

You can find Kyle online at:

LinkedIn

South Yorkshire Mayoral Combined Authority Website

FeedSpot - 30 Best Customer Service Podcasts

This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in touch with Gavin find him online or on social media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

This compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure...

In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast.

Next, we hear Gavin share a wonderful exercise to help you focus on achieving your most important goals on a regular basis - the perfect time to revisit it with the end of the year approaching.

Finally, Gavin is joined by Hrushi Kulkarni - a Certified CX Practitioner who discusses various aspects of predictive analysis.

------

You can find Gregorio online at:

LinkedIn

------

You can find Hrushi online at:

LinkedIn

------

FeedSpot - 30 Best Customer Service Podcasts

------

This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in touch with Gavin find him online or on social media at:

Website
LinkedIn

You can find Kyle online at:

LinkedIn

South Yorkshire Mayoral Combined Authority Website

FeedSpot - 30 Best Customer Service Podcasts

This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in touch with Gavin find him online or on social media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...

In this episode, Gavin is joined by Ryan Noakes.

Ryan is a Customer Success Manager for EMEA and the US at SAI360.

We hear him discuss the importance of understanding the nuances of LinkedIn; he explains what Customer Success really means to him and why it has been such a core component of the bigger picture; and how, despite his tender age, he became "One To Watch".

------

You can find Ryan online at:

LinkedIn

------

FeedSpot - 30 Best Customer Service Podcasts

------

This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in touch with Gavin find him online or on social media at:

Website
LinkedIn

You can find Kyle online at:

LinkedIn

South Yorkshire Mayoral Combined Authority Website

FeedSpot - 30 Best Customer Service Podcasts

This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in touch with Gavin find him online or on social media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/