If you're a plumber, electrician, or heating engineer considering an AI voice agent for your business, this episode is essential listening. Andy Norman explains why AI systems that sound perfect in a demo can lose you real customers when they go live — and what proper testing actually looks like. Learn the specific failure modes that catch trade businesses out, the questions you must ask any AI provider before signing anything, and how to make sure your AI is stress-tested against the messy reality of customer calls.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: AI Voice Agents for Trade Businesses: Testing That Matters.

• Understand what most AI providers actually test — and what they don't.
• Know your trade's critical verification steps and make sure they're baked in.
• Don't let a supplier just show you their demo conversation.
• Emergency call handling deserves its own testing entirely.
• Ask your provider what happens when the AI gets something wrong after go-live.
• Proper AI testing simulates hundreds of realistic conversations before go-live — not scripted demos.
• One last practical check: do a test ring yourself, as if you were a customer you've never spoken to before.

• Full blog post: https://blog.antekautomation.com/ai-call-handling-for-trade-businesses-what-you-need-to-know/
• Antek Automation: antekautomation.com
• Call us: 0333 038 9960

Produced by Antek Automation — AI automation for UK small businesses.