In this episode, Finch guides new practice managers transitioning from tech or CSR roles through the core operational challenges of year one. Learn how to fix scheduling gaps that cause daily stress, prevent inventory shortages with simple routines, de-escalate client conflicts at the front desk, track retention KPIs like rebook rates, and understand basic P&L impacts without clinical CE. These targeted steps replace reactive firefighting with sustainable systems that steady operations fast.
Key takeaways:
- Compare past three months of patient volume to the current schedule and adjust blocks accordingly
- Review inventory counts every Tuesday and Friday, setting reorder points for fast-moving items
- Track one retention metric weekly while requiring written schedule change requests 48 hours in advance
- Build a relief staff backup list and confirm coverage before approving time-off requests
📩 Have questions or want to share your experience? Reach out at prettyscumbag.nick@gmail.com.
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5 mins