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Outstanding Leadership in a Service Culture

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Outstanding Leadership in a Service Culture

By: Brad Worthley
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Key in to the expertise of this accomplished business consultant and acclaimed customer-service expert. Subjects include customer perception, judging customers, handling upsets, and "what's in it for me?"©2005 Brad Worthley (P)2005 Made For Success Career Success Marketing & Sales Sales & Selling Management
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Editor reviews

You can simply tell your employees to speed up production and to be more engaging with customers, or you could get down on the ground floor and lead by example. This is part of the core of Brad Worthley's teachings in Outstanding Leadership in a Service Culture. For the past several decades, Worthley has helped countless individuals and businesses reengage with their work and create disciplined and positive environments. With a charming and sincere delivery, Worthley illustrates the various ways listeners can develop themselves into the leadership role they desire.
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