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Digital Body Language

How to Build Trust and Connection, No Matter the Distance

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Digital Body Language

By: Erica Dhawan
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Summary

Digital Body Language
How to Build Trust and Connection, No Matter the Distance

The book we all read right now: the definitive guide to communicating and connecting wherever you are.

Email replies that show up a week later. Video chats full of ‘oops sorry no you go’ and ‘can you hear me?!’ Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible – or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

"We need Erica Dhawan’s book more than ever." ―Sheryl Sandberg, COO of Facebook and founder of Lean In

“An indispensable guide to a business world turned upside down by video calls, group texts, and remote work." ―Daniel H. Pink, bestselling author of Drive

"This book is a breakthrough that will be read for years to come" ―Seth Godin, author of The Practice

Business Communication Career Success Communication & Social Skills Organisational Behavior Personal Development Psychology Psychology & Mental Health Workplace & Organisational Behavior Body Language
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Critic reviews

‘A profound look at how to foster inclusion and better leadership in our digital world. Digital Body Language makes a strong case for the importance of equality in all forums.’ —Billie Jean King, Founder, Billie Jean King Leadership Initiative
‘Non-verbal cues are vital to understanding each other. Now that so much communication happens online–and with the massive shift to distance learning and remote workplaces–we need Erica Dhawan’s book more than ever. In Digital Body Language, Erica shares tips and strategies for communicating effectively on chats, emails, and video calls, so everyone can successfully share and connect in the digital age.’ —Sheryl Sandberg, COO of Facebook and founder of Lean In and Option B
‘Digital Body Language is an indispensable guide to a business world turned upside down by video calls, group texts, and remote work. With Dhawan’s expert guidance, you’ll learn how to read and send the subtle cues that signal trust, competence, and authenticity. You’ll discover practical tips for using everything from exclamation points to emojis. Most of all, you’ll understand that that effective communication and collaboration begin with valuing others.’ —Daniel H. Pink, author of When, Drive, and To Sell Is Human
“This book is a welcome and practical guide to the ways in which we need to rethink how we interpret on-screen and inbox behaviour. Developing a common digital body language will help everyone ― while also opening a path to better ways for all of us to relate to one another and create a sense of inclusion and belonging.” – Financial Times
“Fascinating, helpful, and engaging … Dhawan offers this timely book on digital body language and creative ways to foster inclusion and belonging in digital communications in the workplace.” – Booklist
All stars
Most relevant
I recommend this book for people in management and executive positions.

It gives you a real understanding of how to interact digitally in a post pandemic world.
I’d also recommend this book if you think your organisation could do with a culture rehabilitation.

Extremely useful in a post pandemic world

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This is a well researched, relevant book for our new working world. One particular aspect I thought was especially relevant was the variation of communication styles within different age groups, and encouraging recognition and understanding that there is a variety of digital communication - they aren't necessarily being rude. Ditto variations in different cultures.
A book I am recommending to many people.

Digital Communication for a Hybrid World

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I gave up on this. The author asserts so much with no evidence. If she’s to be believed I’m amazed that there is any communication in the digital word since there seems to be so much room for misunderstanding in her account.

Boring and a waste of time

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