How REI Turned Customers Into Co-Owners

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How REI Turned Customers Into Co-Owners

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Episode 51 of The Brand Strategy Podcast explores how REI Co-op transformed the outdoor retail brand by making customers literal owners. Lucas and Luna break down the 1938 founding, the co-op model's annual dividend payout averaging 10 percent of purchases, and the 2015 Opt Outside campaign that closed stores on Black Friday. They discuss how the dividend reinforces loyalty, why REI's member base grew to 20 million, and what other brands can learn from giving customers a financial stake. The episode also touches on REI's tax-exempt status as a co-op, the sustainability of the model, and the competitive pressure from public retailers like Dick's Sporting Goods. With concrete examples from REI's financial disclosures and membership trends, this is a masterclass in turning transactional relationships into ownership communities. #REI #CoOp #CustomerOwnership #OutdoorRetail #OptOutside #Dividend #MemberLoyalty #BrandStrategy #Marketing #RetailInnovation #CooperativeBusiness #BlackFriday #Sustainability #CustomerCommunity #LoyaltyPrograms #FexingoBusiness #BusinessPodcast #BrandBuilding Keep every episode free: buymeacoffee.com/fexingo

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