You’re NOT Listening: (Oops, neither am I!)
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Narrated by:
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By:
Key Topics:
• Listening ≠ hearing — true listening is about understanding, not responding.
• Silence is a leadership skill—it allows people to process, open up, and feel heard.
• Deep listening reduces stress, lowers defensiveness, and increases trust
• There are 3 levels of listening:
o Level 1: Me-focused
o Level 2: You-focused
o Level 3: Context & what’s not said
• Leaders who don’t listen create disengagement, poor performance, and turnover.
• Practical moves:
o Pause (count to 3)
o Paraphrase before responding
o Don’t interrupt
o Listen with your eyes
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