Your CSI Score Is Not A Survey Problem. It Is A Marketing Problem.
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Your CSI Score Is Not A Survey Problem. It Is A Marketing Problem.
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Most dealerships treat CSI scores like a survey problem, but customer satisfaction starts the moment a buyer sees your ad, submits a lead, books service, or walks into the showroom. In this episode, we break down how better marketing, cleaner expectations, stronger follow-up, and better lead handoffs can improve dealership CSI scores before the survey ever goes out.
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