In this episode of The Modern Hotelier: Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Jennifer Olson, the Director of Commercial National Accounts, SERVPRO Team Zubricki, for a wide-ranging conversation on the biggest trends shaping hospitality today.

They dive into the growing concern around hospitality as a long-term career path for younger generations and discuss what the industry can do to attract and retain new talent. The conversation then shifts to the airline industry, unpacking the attempted American–United merger and what it signals about competition, consumer impact, and the future of air travel.

The trio also explores shifting travel behaviors, including the rise in domestic travel driven by geopolitical tensions and economic uncertainty, and what that means for hotels needing to elevate guest experience. From there, they break down the growing popularity of glamping and how major hotel brands are entering the outdoor hospitality space.

A timely, insightful episode packed with real-world hospitality trends, industry strategy, and behind-the-scenes stories you won’t want to miss.

In this episode, you’ll discover:

• Why hospitality is struggling to attract younger talent—and what the industry can do to change that
• What the attempted American–United airline merger reveals about competition and the future of air travel
• How rising costs, geopolitical tensions, and uncertainty are reshaping travel habits and driving more domestic trips
• How SERVPRO supports hotels in restoring operations quickly after catastrophic events

Watch the FULL EPISODE on YouTube: https://youtu.be/6S0HRgof9_8

Links:
Jennifer on LinkedIn: https://www.linkedin.com/in/jennifer-olson-a74651a0/
SERVPRO: https://www.servpro.com/

For full show notes head to: https://themodernhotelier.com/episode/273

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Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.